ACCEPTABLE USE POLICY This acceptable use policy sets out the terms between you and us under which you may access our website www.gualberto.co.uk (our site). This acceptable use policy applies to all users of, and visitors to, our site. Your use of our site means that you accept, and agree to abide by, all the policies in this acceptable use policy, which supplement our terms of website use. www.gualberto.co.uk is a site operated by Gualberto Couture (we or us). Our main office address is at United Kingdom.

1. Prohibited Uses

You may use our site only for lawful purposes. You may not use our site:

• In any way that breaches any applicable local, national or international law or regulation.
• In any way that is unlawful or fraudulent, or has any unlawful or fraudulent purpose or effect.
• For the purpose of harming or attempting to harm minors in any way.
• To send, knowingly receive, upload, download, use or re-use any material which does not comply with our content standards.
• To transmit, or procure the sending of, any unsolicited or unauthorised advertising or promotional material or any other form of similar solicitation (spam).
• To transmit unlawful material or material that is defamatory, threatening, discriminatory, extremist or which has the potential to radicalise themselves or others.
• To transmit material that infringes the intellectual property rights or privacy rights of a third party, or that is in breach of a legal duty owed to another party.
• To knowingly transmit any data, send or upload any material that contains viruses, Trojan horses, worms, time-bombs, keystroke loggers, spyware, adware or any other harmful programs or similar computer code designed to adversely affect the operation of any computer software or hardware.
• To access or use our checkout, pricing systems, or payment gateways in any deceptive, fraudulent, or manipulative manner.
• To engage in unauthorized commercial activities, such as advertising other businesses, selling products or services that are not your own, or soliciting users for personal or commercial gain.
• To engage in "link spamming" by posting links to external sites for the purpose of driving traffic or manipulating search rankings.

You also agree:

• Not to reproduce, duplicate, copy or re-sell any part of our site in contravention of the provisions of our terms of website use.
• Not to access without authority, interfere with, damage or disrupt: any part of our site; any equipment or network on which our site is stored; any software used in the provision of our site; or any equipment or network or software owned or used by any third party.
• Not to use any robot, spider, scraper or other automated means to access our site for any purpose without our express written permission.
• Not to systematically harvest or collect information from the site or attempt to reverse-engineer any part of our systems.

2. Interactive Services

We may from time to time provide interactive services on our site, including, without limitation:

• Chat rooms
• Bulletin boards
• Blogs
• Reviews or feedback submissions

Where we do provide any interactive service, we will provide clear information to you about the kind of service offered, if it is moderated and what form of moderation is used. We will do our best to assess any possible risks for users (and in particular, for children) from third parties when they use any interactive service provided on our site, and we will decide in each case whether it is appropriate to use moderation of the relevant service (including what kind of moderation to use) in light of those risks. However, we are under no obligation to oversee, monitor or moderate any interactive service we provide on our site, and we expressly exclude our liability for any loss or damage arising from the use of any interactive service by a user in contravention of our content standards, whether the service is moderated or not. The use of any of our interactive services by a minor is subject to the consent of their parent or guardian. We advise parents who permit their children to use an interactive service that it is important that they communicate with their children about their safety online, as moderation is not foolproof. Minors who are using any interactive service should be made aware of the potential risks to them. Where we do moderate an interactive service, we will normally provide you with a means of contacting the moderator, should a concern or difficulty arise.

3. Content Standards

These content standards apply to any and all material which you contribute to our site ("contributions"), and to any interactive services associated with it. You must comply with the spirit and the letter of the following standards. The standards apply to each part of any contribution as well as to its whole.

Contributions must:

• Be accurate (where they state facts)
• Be genuinely held (where they state opinions)
• Comply with applicable law in the UK and in any country from which they are posted

Contributions must not:

• Contain any material which is defamatory of any person
• Contain any material which is obscene, offensive, hateful, or inflammatory. This includes, but is not limited to, hate speech that attacks or demeans a group based on immutable characteristics such as race, ethnic origin, religion, disability, gender, sexual orientation, or age.
• Promote sexually explicit material
• Promote violence
• Promote discrimination based on race, sex, religion, nationality, disability, sexual orientation or age
• Infringe any copyright, database right or trade mark of any other person
• Be likely to deceive any person
• Be made in breach of any legal duty owed to a third party, such as a contractual duty or a duty of confidence
• Promote any illegal activity
• Be threatening, abuse or invade another’s privacy, or cause annoyance, inconvenience or needless anxiety
• Be likely to harass, upset, embarrass, alarm or annoy any other person
• Be used to impersonate any person, or to misrepresent your identity or affiliation with any person
• Give the impression that they emanate from us, if this is not the case
• Advocate, promote or assist any unlawful act such as (by way of example only) copyright infringement or computer misuse
• Include fabricated or incentivised reviews, fake testimonials, or false statements intended to influence others

4. Reviews and Public Contributions

Any reviews, feedback, or public comments you submit must not be false, misleading, or provided in exchange for incentives unless such incentives are clearly disclosed. We reserve the right to remove or refuse to post content that violates this policy, including for commercial solicitation, infringement of intellectual property, or breach of confidentiality.

5. Intellectual Property Rights and User-Generated Content

By submitting any material or contributions to our site, you grant us a worldwide, non-exclusive, royalty-free, transferable, and sub-licensable license to use, reproduce, distribute, prepare derivative works of, display, and perform the contributions in connection with our site and our business. You represent and warrant that you own or have the necessary licenses, rights, consents, and permissions to publish the contributions you submit.

6. Data Privacy

You must not collect, store, or process personal data of other users of our site without their explicit consent and in strict compliance with all applicable data protection laws, including the GDPR. Any attempts to compromise the security of user data or our systems are strictly prohibited.

7. Account Security and Responsibility

If you choose, or are provided with, a user identification code, password or any other piece of information as part of our security procedures, you must treat such information as confidential. You must not disclose it to any third party. We reserve the right to disable any user identification code or password at any time if, in our opinion, you have failed to comply with any of the provisions of this acceptable use policy or our terms of use.

Payment Information and PCI DSS Compliance

Important Notice – Do Not Send Payment Details via Email

For your security and in compliance with PCI DSS (Payment Card Industry Data Security Standard) requirements, please do not include your credit or debit card details in any emails or messages sent to support@gualberto.co.uk or any other communication channel we manage.

We are unable to process payments or verify transactions via email, and sending sensitive financial information this way may expose you to unnecessary risk.

All payments must be completed securely through our website’s checkout process, which is powered by Shopify and certified as PCI DSS Level 1 compliant. This ensures that your card details are encrypted and handled with the highest level of security.

If you have any questions about your order or payment, please contact us without including card details, and we will guide you through the proper process.

We do not directly collect or store your credit or debit card details. All payment transactions made through our online store are securely processed by Shopify, our e-commerce platform provider.

Disclaimer – Unsolicited Payment Information

Please do not send your credit or debit card details via email, social media, or any messaging platform. Gualberto Couture™ does not request or accept payment information through these channels and is not authorised to process transactions outside of our secure Shopify-powered checkout.

If you choose to send your payment details through unsecure or unofficial means, you do so at your own risk. We do not accept any liability for any loss, misuse, or breach of your data that arises as a result of unsolicited disclosure of sensitive financial information, including but not limited to card numbers, CVV codes, or billing details, via non-secure communication methods.

To protect your data, always complete your purchase through our official website. Our checkout is securely managed by Shopify, a PCI DSS Level 1 certified platform.

For secure support, contact us at support@gualberto.co.uk, but never include card information in your message.

Shopify is certified Level 1 PCI DSS compliant, which is the highest standard of security for organisations handling payment information. This means that your payment data is handled in a secure, encrypted environment and in accordance with strict regulatory requirements to prevent fraud and protect your personal and financial information.

For more details about how Shopify processes and protects payment data, please refer to Shopify’s PCI Compliance Statement.

8. Jurisdiction-Specific Compliance

You are responsible for ensuring that your use of the site complies with all laws applicable in your jurisdiction. Accessing the site from a territory where the content or usage is unlawful is strictly prohibited.

9. Reporting Misuse

If you become aware of any misuse of our site or material that violates this policy, you must notify us immediately at support@gualberto.co.uk.

10. Suspension and Termination

We will determine, in our discretion, whether there has been a breach of this acceptable use policy through your use of our site. When a breach of this policy has occurred, we may take such action as we deem appropriate. Failure to comply with this acceptable use policy constitutes a material breach of the terms of use upon which you are permitted to use our site, and may result in our taking all or any of the following actions:

• Immediate, temporary or permanent withdrawal of your right to use our site
• Immediate, temporary or permanent removal of any posting or material uploaded by you to our site
• Issue of a warning to you
• Legal proceedings against you for reimbursement of all costs on an indemnity basis (including, but not limited to, reasonable administrative and legal costs) resulting from the breach
• Further legal action against you
• Disclosure of such information to law enforcement authorities as we reasonably feel is necessary

You agree to indemnify and hold us harmless from any claim, demand, or damage, including reasonable legal fees, asserted by any third party due to or arising out of your breach of this policy or your violation of any law or the rights of a third party. We exclude liability for actions taken in response to breaches of this acceptable use policy. The responses described in this policy are not limited, and we may take any other action we reasonably deem appropriate.

11. Changes to the Acceptable Use Policy

We may revise this acceptable use policy at any time by amending this page, without notice. You are expected to check this page from time to time to take notice of any changes we make, as they are legally binding on you. Some of the provisions contained in this acceptable use policy may also be superseded by provisions or notices published elsewhere on our site.

12. Definitions

For the purposes of this policy:

• "Material" refers to any content, data, or information uploaded, posted, or transmitted to our site
• "Contribution" includes but is not limited to blog comments, reviews, feedback, uploads, and any interactive posts
• "Interactive services" refers to features such as chat functions, comment threads, or user accounts

Additional Notes: Gualberto Couture™ reserves the right to amend, correct, or clarify any and/or all information provided, including rectifying any errors and/or omissions. The above information is not exhaustive, and we further reserve the right to update any and/or all information without prior notice.